Terms for using our site and buying from Capsure: eligibility, pricing, payments via Stripe, delivery, returns, warranties, liability limits, and UK governing law.
Last updated: 26 November 2025
1. General Provisions
1.1 These Terms of Service (“Terms”) govern use of the Capsure Supplements Ltd online store available at capsure.uk (the “Website”), including browsing, placing orders, fulfilment, delivery, returns and complaints.
1.2 The Website is operated by Capsure Supplements Ltd, 124 City Road, London, EC1V 2NX, United Kingdom (“we”, “us”, “our”).
1.3 By using the Website you agree to these Terms. Use of the Website is also subject to our Privacy Policy and Cookies Policy, which explain how we process personal data and use cookies and similar technologies. If you do not agree, please do not use the Website.
1.4 Nothing in these Terms affects your statutory rights under UK law.
2. Definitions
2.1 “Store/Website” means the online shop at capsure.uk.
2.2 “User/You/Your” means a natural person (consumer) or legal entity using the Website.
2.3 “Goods” means dietary supplements and other products offered on the Website.
2.4 “Working Day” means Monday–Friday, excluding public holidays in England and Wales.
3. Eligibility & Account
3.1 You must be 18+ to purchase Goods.
3.2 You are responsible for ensuring information you provide is accurate and kept up to date.
3.3 We may suspend or refuse service where we reasonably suspect misuse, fraud or breach of these Terms.
4. Product Information & Medical Disclaimer
4.1 We aim to keep product descriptions accurate; minor variations in packaging or appearance may occur.
4.2 Content on the Website is for information only and is not medical advice. Consult a qualified healthcare professional before using supplements, especially if pregnant, breastfeeding, taking medication or under medical supervision.
4.3 Always read labels and follow usage instructions.
5. Pricing, VAT & Availability
5.1 Prices are shown in GBP (£). We are not VAT-registered in the UK; VAT is not charged.
5.2 We may change prices and run promotions at any time; changes do not affect accepted orders.
5.3 All Goods are offered subject to availability. If an item is unavailable after you order, we’ll notify you and offer a refund or alternative.
6. Orders & Contract Formation
6.1 Orders can be placed online 24/7.
6.2 After you place an order, you’ll receive an order acknowledgement email. This is not acceptance.
6.3 A binding contract forms when we dispatch the Goods and send a dispatch confirmation email.
6.4 We may decline an order (e.g., due to stock issues, pricing error, security checks). Any payment taken will be refunded.
7. Payment
7.1 We accept card payments via WooPayments (powered by Stripe), including Visa and Mastercard (credit/debit), as well as Apple Pay and Google Pay.
7.2 Payments are processed over an encrypted connection. We do not store full card details.
7.3 For more information, please see our Payments page.
8. Delivery
8.1 Delivery options, charges and timeframes are set out in our Delivery Policy.
8.2 Delivery times are estimates from dispatch. We are not liable for delays beyond our reasonable control (see Clause 16).
9. Right to Cancel & Returns (Consumers)
9.1 You have a 14-day cooling-off period from delivery to cancel without giving a reason.
9.2 How to cancel, return windows, return postage and exclusions (e.g., opened supplements for hygiene reasons) are detailed in our Returns & Refunds (Refund Policy).
9.3 Refunds are issued to the original payment method as set out in the Refund Policy.
10. Faulty, Damaged or Incorrect Goods
10.1 If Goods are faulty, damaged on arrival or incorrect, contact hello@capsure.uk promptly (ideally within 30 days) with your order number and photos where possible.
10.2 Your statutory remedies under the Consumer Rights Act 2015 apply (repair, replacement, refund as appropriate).
11. Complaints & Customer Service
11.1 You may submit complaints by email to hello@capsure.uk or via our contact form.
11.2 We aim to respond within 14 Working Days.
11.3 Using our internal process does not limit your statutory rights.
12. Personal Data, Privacy & Cookies
12.1 We process personal data and use cookies and similar technologies in accordance with our Privacy Policy and Cookies Policy, which explain how we comply with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), and how we use third-party services such as WooPayments (powered by Stripe), CookieYes, Google and Microsoft/Bing.
12.2 Your rights in relation to your personal data (including access, rectification, objection and withdrawal of consent for marketing or non-essential cookies) are set out in the Privacy Policy and Cookies Policy.
13. Intellectual Property
13.1 All content on the Website (text, graphics, logos, images, software) is owned by or licensed to us and protected by intellectual property laws.
13.2 You may not copy, reproduce, distribute or create derivative works without our prior written consent, other than for normal personal use of the Website.
14. Acceptable Use
14.1 You agree not to misuse the Website (including introducing malware, scraping without consent, bypassing security, or engaging in fraudulent activity).
14.2 We may suspend access where we reasonably suspect breach or risk to the Website or other users.
15. Liability
15.1 We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
15.2 Subject to 15.1, we are not liable for:
(a) indirect or consequential loss;
(b) loss of profit, revenue, data or business;
(c) any losses not reasonably foreseeable.
15.3 For consumers, any remedies provided by statute (e.g., Consumer Rights Act 2015) apply in addition to these Terms.
16. Events Beyond Our Control (Force Majeure)
16.1 We are not liable for delay or failure due to events beyond our reasonable control (e.g., carrier disruption, strikes, extreme weather, epidemics, government action). We will take reasonable steps to minimise impact.
17. Third-Party Links
17.1 Links to third-party sites are provided for convenience; we are not responsible for their content or availability.
18. Changes to the Website or These Terms
18.1 We may update the Website and these Terms from time to time. The version in force at the time of your order applies to that order.
18.2 We will post the updated Terms with a revised “Last updated” date.
19. Assignment
19.1 We may assign or transfer our rights and obligations under these Terms to another organisation. You may not assign without our prior written consent.
20. Severability & No Waiver
20.1 If any provision is held invalid or unenforceable, the remainder remains in effect.
20.2 A failure to enforce a right is not a waiver of that right.
21. Governing Law & Jurisdiction
21.1 These Terms and any disputes or claims (including non-contractual disputes) are governed by the laws of England and Wales.
21.2 The courts of England and Wales shall have non-exclusive jurisdiction.
22. Contact Details
22.1 Capsure Supplements Ltd, 124 City Road, London, EC1V 2NX, United Kingdom
22.2 Email: hello@capsure.uk