Last updated: 5 November 2025
Change of mind (14-day cancellation)
- You have 14 days from delivery to cancel your order → email hello@capsure.uk with your order number.
- After cancelling, you have another 14 days to return the goods.
How to return
- Condition: Items must be unused, sealed (supplements) and ideally in original packaging.
- Order number: Include your order number inside the parcel.
- Postage: Unless faulty or incorrect, you pay return postage (tracked service recommended).
- Send to the address below.
Returns address
Capsure Supplements Ltd
Unit 23 Morses Lane
Brightlingsea
United Kingdom
CO7 0SQ
Warehouse only — no in-person drop-offs. We cannot accept cash-on-delivery (COD) shipments.
Refunds
- Processed within 14 days after we receive your return.
- Refunded to your original payment method.
- Standard delivery costs are refunded on cancellations; Express/Next-Day upgrades are not.
Exceptions
- Opened supplements (broken seals) and perishable/short-dated items are non-returnable, unless faulty.
Faulty, damaged or wrong item
- Contact us within 30 days of delivery.
- We will replace or refund and cover return postage (or provide a return label) if a return is needed.
Exchanges
- The fastest option is to return for a refund, then place a new order.
Undelivered or uncollected parcels
- If a parcel is returned to us as undelivered/uncollected, we’ll refund the product price minus the carrier’s outbound and return costs.
- Your 14-day cancellation right still applies.
📧 Questions? We’re here to help: hello@capsure.uk