Last updated: 3 November 2025
1. Definitions
1.1 “We”, “Us”, “Our” means Capsure.uk.
1.2 “You”, “Your” means the consumer purchasing goods from Us.
1.3 “Goods” means products purchased via Capsure.uk.
1.4 “Working Day” means a day other than Saturday, Sunday or a public holiday in England and Wales.
2. Scope and Statutory Rights
2.1 This Policy applies to distance sales to UK consumers.
2.2 Nothing in this Policy affects Your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.
3. Right to Cancel (Cooling-Off Period)
3.1 You may cancel Your order for any reason within 14 days from the day You (or a person nominated by You) receive the Goods.
3.2 To cancel, You must notify Us by email at hello@capsure.uk, quoting Your order number.
4. Return of Goods Following Cancellation
4.1 After valid cancellation, You have a further 14 days to return the Goods.
4.2 Goods must be unused, with seals intact where applicable, and, where reasonably possible, in original packaging.
4.3 You are responsible for return postage unless the Goods are faulty or We sent the wrong item. We recommend a tracked service and proof of postage. Return postage costs are not reimbursed for change-of-mind returns.
4.4 Send returns to:
Capsure Supplements Ltd
Unit 23 Morses Lane
Brightlingsea
United Kingdom
CO7 0SQ
4.5 Include Your order number inside the parcel.
4.6 This is a warehouse-only address—no in-person drop-offs. Cash-on-delivery (COD) shipments cannot be accepted.
5. Condition and Deductions
5.1 You may handle Goods only to establish their nature, characteristics and functioning.
5.2 We may make a reasonable deduction from any refund to reflect any diminished value resulting from handling beyond that necessary.
6. Refunds
6.1 We will refund within 14 days of receiving the returned Goods or proof of return (whichever is earlier).
6.2 Refunds will be made to the original payment method.
6.3 We will refund the standard outbound delivery charge (if paid). Any enhanced/express delivery upgrades are non-refundable.
7. Exclusions (Health, Hygiene, Perishables)
7.1 For health and hygiene reasons, opened supplements (where a protective seal is broken) cannot be returned unless faulty.
7.2 Perishable or short-dated Goods are not eligible for return unless faulty.
8. Faulty, Damaged or Incorrect Goods
8.1 If Goods are faulty, damaged on delivery, or incorrect, notify Us within 30 days of delivery at hello@capsure.uk (include order number and photos where possible).
8.2 You are entitled to a refund or replacement. Where a return is required, We will cover return postage.
8.3 Your statutory remedies under the Consumer Rights Act 2015 may extend beyond 30 days (e.g., repair or replacement).
9. Exchanges
9.1 For exchanges, please contact Us first. In most cases You will return the original Goods for a refund and place a new order.
10. Undeliverable / Uncollected Parcels
10.1 Where Goods are returned to Us as undeliverable, refused or uncollected, We will refund the product price less any outbound and carrier return costs charged to Us.
10.2 Clause 10.1 does not limit Your rights under Clauses 3–6 where You validly cancel.
11. Refund Timeframes and Method
11.1 After We process a refund, please allow 5–10 Working Days for funds to appear, depending on Your bank or card issuer.
11.2 Refunds are issued only to the original payment method.
12. Promotional Items and Bundles
12.1 Where a promotional gift or bundle discount was contingent on purchasing the returned Goods, We may require return of the promotional item(s) or adjust the refund accordingly.
13. Title and Risk
13.1 Risk in the Goods passes to You upon delivery.
13.2 Title passes upon full payment. During returns, You bear risk until Goods are received by Us (use tracked postage and retain proof).
14. Governing Law and Jurisdiction
14.1 This Policy and any dispute or claim arising out of it shall be governed by the laws of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction.
15. Contact
For cancellations, returns or queries, email hello@capsure.uk with Your order number.