Orders & Delivery
Where do you deliver and which carrier do you use?
We ship UK-wide using Royal Mail services only. You’ll get a tracking link by email as soon as your parcel ships.
What are the delivery options and prices?
For orders under £50:
• Royal Mail Tracked 24® — £3.90
• Royal Mail Tracked 24® with Signature — £4.40
Orders £50+ ship FREE (choose Tracked 24® or Tracked 24® with Signature at checkout).
When will my order be dispatched and delivered?
Order handling time is 0–1 working day. Cut-off is 12:00 (noon) UK time (Europe/London) — orders placed by then dispatch the same working day; after 12:00, next working day. Transit time is 1–2 working days (Mon–Fri, excluding UK bank holidays).
How do I track my order?
Go to Track Your Order, enter your Order ID and billing email, then click Track. These details are in your receipt/confirmation email.
Payments & Tax
Which payment methods do you accept? Are payments secure?
We accept Visa, Mastercard, Apple Pay, and Google Pay via WooPayments (Stripe) with SCA/3D Secure. Card details are handled by Stripe over an encrypted connection; we don’t store full card numbers or CVCs.
What currency do you charge in? Do you add VAT?
All transactions are in GBP (£). We are not VAT-registered in the UK, so VAT is not charged.
When am I charged? How long do refunds take to show?
Your card may be pre-authorised at checkout; we capture the payment when the order is confirmed or on dispatch. If an authorisation is released, most banks clear it in 2–7 working days. Approved refunds go to your original payment method; most banks display them within 5–10 working days after we process the refund.
Returns & Refunds
Can I change my mind and return?
Yes — you have 14 days from delivery to cancel, then another 14 days to send items back. Use a tracked service.
What condition must items be in?
Items must be unused and sealed (supplements), ideally in original packaging. Include your order number inside the parcel.
Who pays for return postage?
If you changed your mind, return postage is yours (tracked recommended). If items are faulty, damaged, or incorrect, we replace or refund and cover return postage (or provide a label).
Where do I send returns?
Returns address (warehouse only; no walk-ins/COD):
Capsure Supplements Ltd, Unit 23 Morses Lane, Brightlingsea, CO7 0SQ, United Kingdom.
When will I receive my refund?
We process refunds within 14 days of receiving your return.
Contact & Support
How can I contact you and when are you available?
• Phone: +44 20 4634 4880
• WhatsApp: +44 7907 236416
• Email: hello@capsure.uk