Last updated: 5 November 2025
1. Definitions
1.1 “We/Us/Our” means Capsure.uk.
1.2 “You/Your” means the consumer purchasing Goods from Us.
1.3 “Goods” means products purchased via Our website.
1.4 “Working Day” means Monday–Friday, excluding public holidays in England and Wales.
1.5 “Carrier” means Royal Mail or the UK courier service engaged by Us.
2. Scope
2.1 This Policy applies to deliveries within the United Kingdom.
2.2 Nothing in this Policy affects Your statutory rights.
3. Delivery Options & Charges
3.1 Free Delivery Threshold: Orders with a merchandise subtotal of £50.00 or more qualify for free delivery (Clause 3.2–3.3 options only).
3.2 Royal Mail Tracked 24®: £3.95 for orders under £50; free at/above the threshold. Tracked service; next Working Day delivery aim only.
3.3 Royal Mail Tracked 24® with Signature: £4.95 for orders under £50; free at/above the threshold. Tracked service requiring a signature; next Working Day delivery aim only.
3.4 Delivery options available to You at checkout may vary by basket contents, weight, and destination.
4. Dispatch & Transit Times
4.1 Orders placed on a Working Day by 12:00 (noon) UK time are typically dispatched the same Working Day. Orders placed after 12:00 are typically dispatched the next Working Day.
4.2 Any “next day” references relate to the Carrier’s target transit time after dispatch and are not guaranteed.
4.3 Delivery timeframes may be extended by Carrier network constraints, adverse weather, or peak-season volumes.
5. Tracking & Proof of Delivery
5.1 Tracking details will be provided by email once Goods are dispatched.
5.2 Services in Clause 3.3 require a signature upon delivery and provide proof of delivery.
5.3 For non-signature services, the Carrier may confirm delivery by GPS/scan event and may deliver to a neighbour or designated safe place where applicable.
6. Address Accuracy & Delivery Attempts
6.1 You are responsible for providing a complete and accurate delivery address (including access/safe-place instructions where relevant).
6.2 If the Carrier cannot deliver (e.g., no one available to sign, address incomplete), the Carrier may attempt redelivery or hold at a local depot.
6.3 Where Goods are returned to Us as undeliverable, refused or uncollected, We will refund the product price less any outbound and return charges levied by the Carrier. This does not limit Your rights under the Consumer Contracts Regulations where You validly cancel.
7. Risk & Title
7.1 Risk in the Goods passes to You upon delivery to the address provided (or to a neighbour/safe place, where the Carrier’s terms permit).
7.2 Title to the Goods passes upon Our receipt of full cleared payment.
8. Loss, Damage & Shortages
8.1 You must inspect Goods upon receipt.
8.2 If Goods arrive damaged or items are missing, notify Us at hello@capsure.uk with Your order number and photographs (where possible) within 7 calendar days of delivery.
8.3 Where loss or damage is verified, We will arrange a replacement or refund and, where a return is required, cover the return postage.
8.4 Carrier investigations may be required; You agree to provide reasonable cooperation (e.g., statements, photos).
9. Service Limitations
9.1 Delivery to certain remote areas, multi-occupancy addresses, or locations with restricted access may require additional time.
9.2 We do not deliver to PO Boxes or BFPO addresses unless explicitly stated at checkout.
9.3 We reserve the right to split shipments at no extra cost to You where this expedites delivery.
10. Force Majeure
10.1 We are not liable for delay or failure caused by events beyond Our reasonable control, including but not limited to Carrier disruption, extreme weather, strikes, epidemics, or governmental action. In such circumstances, We will take reasonable steps to minimise delay.
11. Changes to Options or Charges
11.1 We may update delivery options and charges from time to time. Changes do not affect orders already accepted.
12. Contact
12.1 For delivery queries, please contact hello@capsure.uk quoting Your order number.